Shipping Policy
We ship daily via UPS Ground, UPS Freight, Fed Ex Ground & Fed Ex Freight to the lower 48 states. Shipping costs are included with our dealer pricing to the lower 48 states. AK & HI ship by AIR at additional cost. We do not offer COD. Air Rates can be checked by calling our customer service department.
Large items that ship by freight include Free Shipping to the nearest freight terminal or to a business address. (Home businesses do not qualify as a business address)
Home delivery of freight orders is $50 per order, not per item. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items. A phone number is required by the freight company so a delivery appointment can be made.
Shipping is determined by 4 factors: ground, freight, delivery location, and zip code.
$0.00 Extra Cost = If shipped by ground
If shipped by freight but picked up at the terminal
If not shipped to NYC 100-104, 110-119, 150-196
If not shipped to Martha's Vineyard Island 025-026
$50.00 Extra Cost = If not shipped by ground
If shipped by freight, home delivery, not picked up at the terminal
If not shipped to NYC 100-104, 110-119, 150-196
If not shipped to Martha's Vineyard Island 025-026
$100.00 Extra Cost = If not shipped by ground
If shipped by freight, but picked up at the terminal
If shipped to NYC 100-104, 110-119, 150-196
If shipped to Martha's Vineyard Island 025-026
$150.00 Extra Cost = If not shipped by ground
If shipped by freight, home delivery, not picked up at the terminal
If shipped to NYC 100-104, 110-119, 150-196
If shipped to Martha's Vineyard Island 025-026
CALIFORNIA:
NO Gas Models can be shipped to California for any reason.
APO Addresses:
If a unit weighs more than 70 pounds it is unable to be shipped via USPS to a APO, as USPS is the only method to ship to APO they are unable to order bigger units. (It also can take 3-4 weeks for a unit to be shipped to a APO address).
Under 70 pound units are:
X-10 X-140 X-250 X-300
CANADA:
Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.
Below is a list of the models that can be sent to Canada:
X-10 XB-300Li XB-305Li XB-310Li XB-502 XB-562
Anything outside of the USA incurs additional shipping charges.
PLACES WHERE WE DO NOT SHIP:
We do not ship anywhere in Africa or Indonesia.
You can put a signature required on any order, including when a customer checks out on your site when they are ordering. This will make sure it is delivered to the customer as they will have to sign for it when it is delivered.
Item Description Price
SIG Signature Required/ Delivery Confirmation $3.00
Might I also suggest adding the option for customers to purchase Extended Warranties
Item Description Price
EXWARR 90 Day Extended Warranty $29.95
EXWARREBIK E-BIKE 6 Month Extended Warranty $49.95
EXWARRMOP MOPED 6 Month Extended Warranty $99.00
EXWARRKID X-10/ X-140 – 90 Day Extended Warranty $19.95